Frequently Asked Questions

A workstation is rented for a fixed period: 25 credits for a day, 75 credits for a week or 150 credits for 30 days. The credits are taken from your balance when you launch it. Credits never expire and can be used whenever you need them.

Create an account, purchase credits, choose a plan, and launch your Mac. Once the Mac is ready, its device page shows the AnyDesk access details you use to connect to its macOS desktop. How long preparation takes depends on the supplier's stock; the page tells you while it is being prepared.

Every workstation is a dedicated Apple Mac mini M4: a 10-core CPU, a 10-core GPU, 16GB of unified memory and a 256GB SSD. Nothing is pre-installed for you: you install the tools you need, with full administrator control.

There are no subscriptions to cancel. You simply buy credits when you need them, and they never expire. This gives you complete flexibility and control over your spending.

A rental is paid in full when it starts, so it runs to the end of its day, week or 30 days whatever your balance. To keep using a Mac after that, top up and rent it again.

Yes, unused credits can be refunded within 14 days of purchase. See our refund policy for complete details and instructions on how to request a refund.

We accept Visa and Mastercard and support secure payment processing through industry-standard providers.

Yes. PyTorch and TensorFlow run natively on Apple Silicon with Metal acceleration, alongside MLX, Core ML, scikit-learn, XGBoost, and the rest of the Python data stack. You can install any custom packages via pip or conda.

Yes. Your workstation is a full macOS desktop that you reach with AnyDesk, so JupyterLab, VS Code, and any other tool you would run on a local Mac work exactly as you expect.

Each workstation has a 256GB SSD for your files. Files stay on the Mac while it is rented to you; when the rental ends the Mac is wiped, so copy off anything you want to keep. You can install tools to sync with S3 or GCS buckets.

Yes, launch multiple workstations for parallel projects or experiments. Each one is its own plan, paid in credits when you launch it.

All traffic to Orbit is encrypted in transit (HTTPS). At rest, we additionally encrypt stored credentials and device passwords; other account data is held in our managed database with the protection that provider applies. Each Mac is dedicated to one customer for the rental period.

Only you have access to your workstation unless you explicitly share access with team members. All connections are authenticated and encrypted.

We apply the GDPR to every user. You can access, correct, export and delete your information at any time.

Support is by email at support@orbit.equipment, or the form on our support page - that is the only channel; there is no live chat. The team reads it Monday to Friday, 9:00 to 18:00 UTC.

Not yet - there is no separate documentation site. Our Documentation page is an index of the pages that do exist: how it works, pricing, hardware specifications, the policies, and your account settings. If something is missing, ask support and we will answer directly.

Absolutely! Our support team can help you configure your environment, and we also offer detailed setup guides.