Payment Policy
Last updated: September 27, 2026
1. Accepted Payment Methods
POLAND-BUSINESS SP. Z O.O. accepts the following payment methods for purchasing credits on the Orbit platform:
- Visa credit and debit cards
- Mastercard credit and debit cards
All payments are processed securely through our payment provider. We do not store your full card details on our servers.
2. Credit System
Orbit operates on a credit-based system. Key points:
- Credits are purchased in advance and added to your account balance
- Credits never expire and remain valid as long as your account is active
- Larger credit packs include bonus credits (3% to 12% depending on pack size)
- Credits are non-transferable between accounts
- A custom top-up is any amount from €1 to €20,000 or from $1 to $20,000; in the other currencies it is the equivalent of €1 to €20,000
3. Pricing
You pay in the currency you choose from those available on the website (EUR, USD, CAD, AZN, KZT, SAR, CLP, KGS, HUF, ZAR, BRL, TRY, ARS). Our prices are set in EUR and converted by us for display and charging - see Currency and Exchange Rates below. Current pricing is available on our Pricing page.
We reserve the right to modify pricing at any time. Price changes will not affect credits already purchased.
4. Payment Processing
When you make a purchase:
- Your payment is processed immediately through our secure payment provider
- Credits are added to your account upon successful payment confirmation
- An invoice for every purchase is available in your account under Invoices
- Transaction history is available in your account dashboard
5. Failed Payments
If a payment fails, credits will not be added to your account. Common reasons for payment failure include:
- Insufficient funds or credit limit reached
- Card expired or invalid card details
- Transaction blocked by your bank
Please contact your card issuer if payments are repeatedly declined.
6. Invoicing
Invoices are automatically generated for all purchases and can be downloaded from your account dashboard. For any invoicing question, please contact our support team.
7. Currency and Exchange Rates
Our prices are set in EUR. The other currencies available on the website (USD, CAD, AZN, KZT, SAR, CLP, KGS, HUF, ZAR, BRL, TRY, ARS) are converted by us, not by your bank. We use a fixed table of exchange rates taken from published reference rates (open.er-api.com and the European Central Bank), which we refresh at least every 60 days. The same table sets the price shown on the site and the amount charged, so the non-EUR price you see is the price you pay, although it may differ slightly from the market rate on the day.
If we refresh the table while you have the site open, a price shown before the refresh may differ slightly from the new one. Where the amount charged converts back to slightly less than the listed price - up to 2% - we treat the purchase as complete and absorb the difference.
Your card issuer may still apply its own conversion or cross-border fee if your card is denominated in a different currency from the one you pay in. Those fees are determined by your issuer, not by us.
8. Security
We employ industry-standard security measures to protect your payment information:
- Secure payment processing via Visa and Mastercard
- TLS 1.3 encryption for all transactions
- 3D Secure authentication where supported
- Fraud screening performed by our payment provider. Orbit does not run its own fraud scoring, velocity checks or blocklists
9. Refunds
For information about refunds, please see our Refund Policy.
10. Contact Us
For payment-related inquiries, contact our support team at support@orbit.equipment.
POLAND-BUSINESS SP. Z O.O.
KRS 0001215914
Registration Address: Grochowska St. 207, 04-077 Warsaw, Poland