Refund Policy

1. Overview

At POLAND-BUSINESS SP. Z O.O., we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting refunds on credit purchases made through our Orbit platform.

2. Your 14-Day Right of Withdrawal

If you are a consumer in the EU, you have a statutory right to withdraw from a credit purchase within 14 days of the day the purchase is confirmed, without giving any reason. This right comes from consumer law and applies in addition to the rest of this policy.

To withdraw, email support@orbit.equipment from your account email before the 14 days end and say which purchase you are withdrawing from; a clear statement is enough. We refund you within 14 days of receiving your notice, to your original payment method, at no cost to you.

Credits pay for a service that starts when you launch a workstation session. If you start a session within the 14 days, you are asking us to begin that service before the withdrawal period ends. You keep the right to withdraw, but the credits already consumed on sessions are not refunded; we refund the unused credits from that purchase at the per-credit rate you paid. Once all the credits from a purchase have been used, the service has been provided in full and the right of withdrawal ends for that purchase.

The right of withdrawal is a consumer right and does not apply to purchases made for a business.

5. How to Request a Refund

To request a refund, follow these steps:

1. 1Contact our support team at support@orbit.equipment
2. 2Provide your account email and order/transaction ID
3. 3State the reason for your refund request

6. Processing Time

Once a refund is approved, it is credited to your original Visa or Mastercard. When it reaches your account depends on your bank.

7. Partial Refunds

If you have partially used a credit pack, we will refund only the unused portion, calculated at the per-credit rate of your original purchase. For example, if you purchased 100 credits and used 30, you may receive a refund for 70 credits.

When a refund is issued, the corresponding credits are removed from your balance. We never remove more credits than your balance holds, so a refund cannot leave your account in debit.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate your concern to legal@orbit.equipment. We aim to resolve every dispute amicably.

9. Contact

For refund-related questions, please contact support@orbit.equipment.